Privacy Policy

Who We Are

Coppell Humane Society is a Texas nonprofit organization. If you have privacy questions, you can contact us at admin@coppellhumanesociety.org or by mail at PO Box 1561, Coppell, TX 75019.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact details you submit, such as name, email, phone number, and mailing details.
• Application and signup details for volunteer, foster, member, adoption, and contact forms.
• Donation and membership payment details processed by payment providers (for example, Donorbox and Stripe).
• Technical data such as IP address, browser type, pages visited, device information, and approximate geolocation.
• Cookie and similar technology data used for essential site operations and optional analytics/marketing functions.

How We Collect Information

• Directly from you when you complete forms, donate, or contact us.
• Automatically when you browse our site through cookies, logs, and similar technologies.
• From service providers we use to run the site and process requests.

How We Use Information

• Operate and improve our website and programs.
• Respond to inquiries and process form submissions.
• Manage volunteer opportunities, foster and member workflows, and adoption inquiries.
• Process donations and related records.
• Maintain security, prevent abuse, and troubleshoot technical issues.
• Comply with legal obligations and protect our legal rights.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies. We currently present a cookie notice banner and store your preferences in browser storage and cookies.

• Necessary technologies support core functionality and security.
• Analytics technologies help us understand site performance and usage trends.
• Marketing technologies may be used for campaign measurement and attribution.

You can manage your choices through the Cookie Settings control in the website footer.

Third-Party Services We Use

We may share data with service providers that help us operate services, including:

• Cloudflare (hosting, security, and bot protection, including Turnstile on supported forms).
• Donorbox and Stripe (donation and payment processing).
• Google services (including Google Analytics where enabled and Google Cloud/Google Workspace tooling used for form and operational workflows).
• Adopt-a-Pet API services used to power pet search and details where enabled.
• Candid/GuideStar widgets and assets used on our site.
• Meta/Instagram services for social feed integrations and related content links.
• Google Fonts for website typography delivery.

These providers have their own privacy notices and may process data according to their terms.

Sale or Sharing of Personal Information

We do not sell personal information for money. We also do not knowingly share personal information for cross-context behavioral advertising in a way that would require a "Do Not Sell or Share" opt-out under applicable U.S. state privacy laws.

Legal Bases for Processing

Where required by law, we process personal information on one or more of these bases:

• Your consent.
• Our legitimate interests in operating and improving our services.
• Performance of a contract or requested service.
• Compliance with legal obligations.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes in this policy, including legal, accounting, operational, and security requirements. Retention periods vary by data type.

How We Protect Information

We use administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage method is fully secure, so we cannot guarantee absolute security.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate parent or guardian involvement.

For youth volunteer interest, we may receive limited information submitted by or for individuals under 18 in order to coordinate volunteer opportunities, and we may require additional parent or guardian consent documentation before participation.

If you believe a child has submitted personal information to us inappropriately, contact us at admin@coppellhumanesociety.org so we can review and take appropriate action.

Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, or portability of your personal information, and rights to limit or object to certain processing.

U.S. state privacy laws (including California and other states with active privacy laws) may provide additional rights, including rights to know, delete, correct, and opt out of certain uses or disclosures.

To make a request, email admin@coppellhumanesociety.org. We may need to verify your identity before completing your request.

International Data Transfers

Our service providers may process information in countries other than your own. Where applicable, we rely on appropriate safeguards required by law for cross-border transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version here and update the "Last updated" date.